"We stayed in this residence a few days ago for new year's day, a bleckout from 9.30pm up to 04.00AM without any informations from the Hotel Stuff. Obviously, no way about a refound...”

[The Hotel response]

"Dear. Mr Matteo, we are sorry for the discomfort caused by the lack of electricity during the hours you mentioned but, as communicated to all customers, the problem was caused by a failure in the electric cabin of Enel and our staff Maintenance, always present until restoration, was not authorized to intervene. "

If you don't want to justify yourself to your customersas a kid with your customers for something you don't even have to be blamed for, you absolutely should  read this article ...

In the modern era, where even the most complex operation is carried out using a smartphone, telling a customer that the fault comes from your network operator sounds ridiculous.

How  would you like it if the restaurant owner told you that your Carbonara Spaghetti will never come to your table because "those of the gas" did not bring a loaded gas cylinder?

You can not bounce on the Customer a problem that is exclusively yours.

Emergency Generator at the Hotel: Why you shouldn't  underestimate it.

Have you ever tried to keep your eyes closed for a few minutes? Just to test your other senses and maybe orient yourself in a room or a premise. Some of us  wake up at night, get out of bed and drink a glass of water without opening the eyes not even for a minute.

My grandfather, though he missed sight as a child, used to remember by heart most of the electrical wires of an electric motor, and was even able to tell others how to connect. Even today, talking to him, I wonder how he did it! I hardly remember what I ate yesterday.

One thing is for sure, though: staying in the dark without seeing anything is difficult. Every operation becomes complicated and you feel a very intense sense of insecurity , so that reopening the eyes, makes you feel like a great relief.

Now, however, we try to make the situation more complicated by the fact that more people inside the same room close their eyes and have to get inside it without hurting themselves.

I think it's definitely complicated, do not you find it?

If you turned off the light, were you? In this case you have no reasons for staresereno.

Should any of those who are in the dark get harmed? No one would want to be in your place.

Maybe you will not believe it but this is what can happen in a hotel when electricity is lost and everything goes out: lights, elevators, hoists, computers, telephone switchboards, video surveillance, home automation, etc etc A large number of people (including you) find themselves closed-minded to have to move hoping they will not do harm and above all not hurt someone.

Maybe you're thinking I'm just pulling water out of my mill, and here you live blackouts and emergency generators during blackout, but you're wrong.

In fact, the solution to the situation I have imagined before is not to have an Emergency Generator in the Hotel, but something more: " Possessing an emergency generator that is really efficient ".

Between having an emergency generator and having one working there is a big difference, like that between launching an airplane with a parachute or throwing a rucksack.

Most of the hotels with a couple of stars and a quality-oriented property feature an emergency generator, but only 3 accommodation on 10 has one that actually works.

Why? It's simple: they do not do the proper maintenance!

When a computer does not work, or when an air conditioner is failing, the facilities quickly resolve the problem, and when it comes to emergency generator sets it seems there is always time available.

If you are a maintainer and you are wiping your nose, I can assure you that you are misunderstood what I have written. I know you are maintenance to the generator, but we both know that you sometimes have some sometimes structural and / or temporal limits for which you certainly have no fault. (You probably often find yourself doing more than you would have to do).

We can say, if I were a top-of-the-line generator, the generator would be the most efficient machine in the facility and it would not be in the least economic and image loss.

I remember the matches of Soccer where the goalkeeper who missed the last minute and missed in turn came to the door. It happens then that at the end of the game there is always the "phenomenon" that pulls the sums with other comrades on how many goals the team lost my fault while I was in the door.

Now I say, but in my opinion if I was a "good goalkeeper", would I ever play soccer with you ?!

That is why it must be objective: The regular maintainer, though good and prepared, can make some nice parade, but to save a penalty it will take a real Goalkeeper!

 Security: Protect yourself

Bullets, burnt, crushed, suffocated, mutilated: Generating sets may die.

Being aware of those who are at risk while starting a generating set could make the difference between a live and a deadman maintainer.

Speaking of security at the hotel or in any accommodation facility, restaurant, bar, etc, we refer mainly to two figures, that of the client is that of the employee in the structure.

Both figures must be protected in the same way but with different systems and instruments since it is clear that the level of information you can give to the customer is not comparable to what you have to give to your staff.

In order to protect you, you have to protect it, so in practice you have to give evidence of how you have provided specific training on the generation of the generator and how this has been maintained efficiently through regular maintenance activities.

Costs: how to handle them

Specific strategies can be adopted to optimize the costs of managing a generator.

The first thing to avoid is that you do not handle the maintenance regularly. Statistically, a maintenance-free generator does not work right at the moment it has to work.

An intelligent way of managing costs is also to plan the most important maintenance interventions during low attendance periods, allowing scheduled rematches and functional tests, avoiding having to require night or week breaks at higher rates.

Safely manage a generator failure at the Hotel

For your safety and that of your collaborators, I ask you to avoid improvised and precarious solutions that may turn away from you. It's better a blackout than a serious accident.

As soon as you notice a blackout that is not readily contained by the emergency generator, you can proceed by following these three simple steps:

1. Find out the magnitude of the blackout. You have to determine whether this is a fault in your facility or a failure affecting a wider area served by the electric operator.

2. Make sure there are no Guests inside any elevators, and then put them out of service.

3. Only after you have made the previous steps you can collect the ignition information and contact the service center. When contacting the service center, keep the generator, engine and alternator nameplate data available.

If I read this article is a Hotel Manager or a maintainer, I can prophesize with certainty that in the event of blackout and failure of the generator, both will rush in front of the generator to try to figure out what is happening.

I know very well what happens in these cases, so I thought about giving you a gift: "A cover for the main breakdowns of the generator". It is a poster we provide to all Hotels that enter into a maintenance contract with us. It is very useful in case of failure because it allows you to understand how to operate and contact us aware of what is the information we need.

Our "hotels" usually expose them outside the technical premises, or they keep a copy in the office at hand. Often they have solved many problems autonomously without cost of intervention.


Get your money. Hand it to the generator seller, the "Generators Monger", and your new generator will be delivered to you.

Easy, isn't it?

For some people, buying a generator set was such an experience, so simple before but so hard afterwards, when you find that you bought the wrong one.

I could assure you that by buying a Generator Orefice Generators Bla bla bla bla bla bla bla bla bla ..., Customer orientation, bla bla bla, quality, etc etc, but I want to do something more to be out of the 6 mistakes that you should not Absolutely do when you buy a generator set. I would like to tell you that you are on the other side of the bench.

Whoever purchases a generator can be a final user, the one who will actually use the product, or a reseller who may install it or put it into service. For both figures we have important information, so do not give up and come to the end of the article.

If you really want to buy a piece of junk, well, at least you will do it fully aware and informed.

1.  You don't know why you need to buy a generator.

Trivial but so important.

You can not buy a generator without knowing what kind of application you intend to run. Before contacting a manufacturer or installer / retailer, get yourself together and collect these data:

· Do you want a generator that starts when the power supply is missing or do you want to start it manually?

· How many hours a day will you use the generator?

· What kind of equipment would you like to supply with the generator?

· Do you know the power and voltage of the equipment to connect?

To be clear,  even in the absence of the information above, many will be able to formulate a bid, but it will be an economic proposal and not the "solution." If you ask for an offer without providing these details, it will be like deciding on the place to go for a holiday by spinning a globe and picking a point: you have a huge chance to end up in the Pacific Ocean.

2. Thinking the only difference is the power.

The first mistake, which is also the most widespread, is to believe that generators are all equal and that the only difference lies in their power.

Well first  you have to completely reset this conviction which will lead you at best to spend more money, and at worse to buy something you do not need and you will not be able to use.

If I offer you a trip asking you to choose whether to travel driving a Lamborghini Aventador or on a dromedary hump, what would you choose?

Have you chosen Lamborghini?

Can I make you change idea if I tell you that the proposed trip must cross a desert of sand dunes? I  think so! Although you are probably not an expert on Lamborghini and Dromedaries, you will surely reevaluate your choice because you understand that there are important differences in the result, though both are very different means of transport. You also know that the most suitable product is related to nothing else but your need.


When choosing a generator for you or your customers, do not evaluate only the power.

If the generator is for you or your company, consider at least these three elements:

· Maintenance intervals and related costs.

· The presence of all the equipment that allows it to operate.

· The brand of the engine and the presence of a brand distributor in your country.

If the generator is for your customer, you may think that the previous points do not concern you, but always remember that the customer is yours! Whatever you propose, any product you install will remain your Customer, maybe you will not say "thank you" when you have provided a working product, but be sure it will make a nice registered letter when the product you provided will not be what you expected or Even will not conform to the specifications.

So pay close attention to what you bring to your Clients :

· Consider the application and the power you need.

· Consider installation costs carefully.

· Please note that you may have to provide some kind of assistance during the warranty period.

3. Look but don't read.

We have to realize that 90% of people who want to buy a generator (this is not only for generators) do not know how to read a quote, especially when it contains a large amount of technical and operating specifications. With this we are not insinuating that 90% of people do not understand anything about generating sets, but reading an offer is often  misunderstood, and the part where equipements are mentioned is neglected

Magic tricks are not a rare thing, it's a widespread  vice, with offers for supplying generator sets without fuel tank, without main switch, no silencers, no starter batteries, no liquids Of the first plant, just to name a few.

There is nothing wrong with proposing a generator without one or more of the above elements, provided that this difference is technically considered first and then economically.

4. Go buy tomatoes back with the Onions

"The engineer told me that I need a 10 kW generator in continuous duty, three-phase with electronic xxxx engine 1500 rpm".

Then it happens that you meet the pitchman that does not distinguish a diesel engine from a gasoline engine and come home with a 10 kW single-phase generator withengine at 3000 rpm .

It is not an extreme example, it is a real case, a common story among many who are lost in the purchase of a generator, for inexperience, for the belief of making a deal, lack of competence, and so on and so forth .

Have you ever been to go shopping and buy onions just because you did not find the tomatoes?

I really do not think so! So why buying an "inappropriate" generator just because you did not find the generator you were looking for?

I propose you a logical patterns to follow in order to better evaluate your choice.

Gasoline engine generator - Only for "manual" applications, never for automatic applications.

Generator with Diesel Engine at 3000 rpm - Only for non-continuous applications, max 3 / 4 hours per day or with a break of at least 2 hours between each work cycle.

Generator with Diesel engine at 1500 rpm - All applications with continuous and intensive use.

Generator set with Diesel engine electronically controlled - For applications where you have sensitive devices.

5. Buy a "base" product  convinced that you can modify it.

The unsound idea usually arises for budget reasons when you can not afford anything but want it the same, so invent a project that allows you first to buy a basic product and then turn  into a McGiver trying to modify the generator.

I have to disappoint you: in the vast majority of cases you can not do it. You can not modify an EC marking machine without proceeding according to the standards.

Do you want to buy a generator with manual start and then turn it into automatic? You will spend more and you will have to certify it.

Would you like to buy a generic open cabinet without cabin and then build a "home" to fit it? You will spend more, also the "home" will be compared to a technical room, so it will have to comply with some specific features.

The advice is to make a measured but correct investment, buying everything you need and all the necessary options directly mounted at the factory.

6. I will never use it

"I will never use it." We often hear this phrase from many Customers. They are convinced that they will install the generator and that this will never come into operation, because "so much current is never missing".

You know the biker who did not put the Helmet because "It's okay, I don't fall that easy

This generator theory that will never come into operation has been carried on by some manufacturers who wanted to market products with low-cost Chinese engines and alternators. Commercially, it perhaps, makes sense, but to technically justify such a stupid choice they invented the story of the generator that will never turn on.

If you are convinced that the generator will never start, then do not buy it!

Here is the full video where we talk about the mistakes to avoid when purchasing a generator.

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